Frequently Asked Questions
10 Most Frequently asked questions
Important: Your Deutschlandticket will only be activated at 3 a.m. on the 1st of the respective month, even if you have purchased it before then. Once payment has been successfully received, you can use your Deutschlandticket via the following applications:
Via our App
Or display your ticket on your mobile phone without the app (open link on smartphone)
This can have a few common reasons. Please check these four points, starting with the most common one.
1. You are logged in with the wrong account.
This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill your purchase with a different email (e.g., your Apple ID or Google account email) than the one you expected to use.
Solution: Please check your email inboxes for our order confirmation. The email address that received the confirmation is the only one linked to your ticket.
Log out of the app.
Log back in using the correct email address and the correct login method (e.g., if you bought with Google Login, you must log in with Google Login).
2. Your ticket is not valid yet (Timing).
The system activates the ticket for the upcoming month at a specific time.
Your ticket for the next month will only appear in the app on the 1st of that month at approximately 3 a.m.
This also applies to the very first ticket you purchased, if you bought it for a future month.
3. You purchased your ticket from a different provider.
Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport authority (e.g., BVG, MVG), or any other provider, it will not appear in our app.
Solution: Please use the app of the provider where you made the purchase to display your ticket.
4. A payment has failed.
If a payment for your subscription failed, no valid ticket could be issued for the month.
Solution: Please log in to your account on our website (not the app) and check the "My Ticket" section for any failed payments or outstanding orders. Once the payment is settled, your ticket will be activated.
You can change the personal details (name or date of birth) on your ticket yourself, but please note that this change can only be made once and is irreversible.
You can make the change in two places:
In the TicketPlus+ App:
Open the app and go to the "Profile" tab.
Tap on "Edit Profile & Address".
Enter your correct name and/or date of birth and click "Save change".
On the Website (Web App):
Log in to your account on our website.
Go to the "My Account" section.
Click on "Update Profile"
Enter your correct name and/or date of birth and save the changes.
Important: Your old ticket will become invalid immediately after you save. The change will appear on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.
You can find your monthly invoices in your account, but you can also have them sent to you automatically.
1. Manual Download:
Log in and go to "Orders and Invoices".
Click on the order for the respective month.
Click on "Options" and then "Download invoice".
Note: The invoice is only generated after your ticket has been successfully issued.
2. Automatic Email Delivery: You can activate the option to receive every invoice automatically via email in your Settings. Tip: Please check your billing address before activating this!
Important Address Requirements: Please enter your full billing address in your profile before the first invoice is generated (it cannot be changed retroactively).
Attention: Each line of your address (First/Last Name, Company, Street/No., Zip/City) must not exceed 35 characters.
You can easily change your email address yourself in your account on our website.
Log in to your account here using your current email address.
Once logged in, go to the "My Account" section.
Click on "Change E-mail" and enter your new email address.
Click on "Verify Email".
We will immediately send a confirmation code to your new email address.
Enter this code in the confirmation field to complete the change.
Your email address is now officially changed. Please remember to use this new email address the next time you log in to our website or the TicketPlus+ app.
What if I made a typo in my original email?
If you made a typo when you first registered and therefore cannot log in to change your email, please send a short message using the contact form. Our team will correct it for you.
1. What is the bonus?
The bonus is a €20 mobility credit for rides with our sharing partners (e.g., Dott, Bolt, or Lime). Please note: A cash payout or a deduction from the ticket price is not possible.
2. How to qualify for the bonus
To be eligible, please make sure you have completed these two steps:
Subscribe to our newsletter: You are signed up for our newsletter with your email address and have confirmed your registration.
Buy the Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.
3. How to redeem your bonus in the app
Once your ticket is active for the first time, please follow these instructions:
Download the TicketPlus+ App: If you haven't already, get the free TicketPlus+ App from the Apple App Store or Google Play Store.
Log in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is crucial so we can link your account to your bonus.
Find the bonus button (in the first month): As soon as your ticket becomes valid for the first time (e.g., on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
Get bonus & copy codes: Click the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes that are displayed.
Redeem code with the partner: Open the respective provider's app and paste the copied code into their voucher section to redeem it.
If you need help redeeming, here are instructions from the providers:
One last tip: You can view all your active vouchers at any time in the app. Just go to the My Plus+ tab and tap on My Vouchers.
First, check the cause. The most common reasons are insufficient funds or a missing security confirmation in your banking app.
Note on security: Most banks require you to approve online payments immediately via Fingerprint, FaceID, or TAN in your banking app. Please have your app ready!
How to fix it:
If this was your first purchase: Don't worry, no order has been created yet. Simply try the purchase process again and make sure to confirm the payment in your banking app immediately.
If your monthly renewal failed: We have sent you an email with a payment link – simply click it to pay. Alternatively, log in to your account, go to "Orders and Invoices", and click "Pay now" next to the open order. Once paid, your ticket is valid again immediately ✅.
You are welcome to write to us a message here at any time. We will do our best to reply as quickly as possible. Please bear with us as we can only accept your request by message. This way we can assign you directly to your Deutschlandticket subscription. This is the quickest and most effective way to answer your request. For this reason, we unfortunately do not have a telephone number. However, we are currently receiving a lot of enquiries, which is why we need a little longer. For quick help in between, please browse through the FAQs.
Pausing is the flexible alternative to cancelling.
The Deadline: You can pause your subscription for the upcoming month until 24 hours before the end of the current month.
How to do it:
In the App: Simply go to the D-Ticket start page and click the "Pause" button.
On the Web: Go to "My Ticket" and select "Pause Subscription".
⚠️ Important Exception (First Month): If you bought your first ticket after the 10th of the month, you generally cannot pause for the immediately following month due to german tariff regulations.
No, unfortunately, that is not possible.
The Reason: Unlike buying clothes or electronics online, the statutory right of withdrawal does not apply to contracts for the transport of passengers (according to Section 312 (8) BGB). Since the ticket is digital and valid immediately upon issuance, it cannot be "returned."
What you can do: Even if you cannot cancel the current ticket retroactively, you can pause or cancel your subscription for the upcoming month (taking into account the applicable deadlines).
General Questions
The Deutschlandticket is your nationwide flat rate for all local and regional public transport. It allows you to use all buses, trams, subways (U-Bahn), S-Bahn, and regional trains (RE/RB) in 2nd class.
It is available as a monthly subscription for €63.
Your benefits at TicketPlus+: Our ticket offers key advantages over the standard Deutschlandticket:
Flexible Pause Function: You can easily pause your subscription up to 24 hours before the end of the month.
Free vouchers: You receive free minutes and unlocks for sharing services (e.g., e-scooters, e-bikes, or car sharing) from us every month.
Your Deutschlandticket is your flat rate for almost all public transport across Germany. Here’s a simple breakdown:
✅ Where your ticket IS valid:
All local buses (Stadtbus, Regionalbus)
Trams (Straßenbahnen)
S-Bahn and U-Bahn (subways)
Regional trains (RE and RB) in 2nd class only.
This applies nationwide, no matter which company operates the service.
❌ Where your ticket is NOT valid:
Long-distance trains (e.g., ICE, IC, EC, or ECE)
Private providers like FlixTrain or FlixBus
Tourist transport (e.g., historical trains or sightseeing buses)
1st Class carriages in any train.
Good to know (Special Cases):
On-Call Buses (Rufbus): You can generally use them, but many transport associations charge a small "comfort surcharge" (Komfortzuschlag) that is not included in the ticket.
Travel Abroad: As a rule, the ticket is only valid within Germany's borders. There are a few exceptions for specific border routes (e.g., to Salzburg, AT or Venlo, NL). Please check these specific routes with the local transport association before you travel.
No, the Deutschlandticket is strictly personal and cannot be given to anyone else.
It is only valid for you, along with an official photo ID (like an ID card or passport). Your name and date of birth are digitally stored on the ticket, and this will be checked during an inspection.
The Deutschlandticket is a personal ticket that is only valid for you. As a general rule, you cannot bring other people, dogs, or bicycles for free.
Here are the details:
Other People: No. The ticket is only valid for the person named on it. Any companions must purchase their own ticket.
Children: Yes, children under 6 years old can travel with you for free and do not need a ticket. Children aged 6 and over must have their own valid ticket.
Dogs & Bicycles: This is not included in the Deutschlandticket. The rules vary significantly across Germany and depend on the local transport association (Verkehrsverbund). In many regions, you must buy an additional ticket (e.g., a bicycle ticket or a ticket for your dog).
Our tip: Please always check the specific rules for taking dogs or bicycles with the local transport provider for your route before you travel.
The Deutschlandticket is always a monthly subscription. It is not a one-time ticket. It automatically renews each month unless you pause or cancel it.
This includes a critical rule set by German tariff law, which applies to your first month:
Purchase before the 10th: If you buy before the 10th of the month, you can flexibly pause or cancel for the following month.
Purchase on or after the 10th: If you buy on or after the 10th, you are committed for at least two months. You cannot pause or cancel for the immediately following month.
Example: If you buy on May 12th, your subscription will automatically run for May and June. The earliest you can pause or cancel is for July.
The Deutschlandticket is always valid for one full calendar month—that is, from the first day of the month (e.g., May 1) to the last day of the month (e.g., May 31).
This is very important to know: It is not a 30-day ticket that is valid from the day of purchase.
If you buy your ticket on May 15th: It is only valid until May 31st.
The full price is charged: Even if you buy mid-month, the full monthly price of €58 is due. There is no pro-rata pricing.
Important Subscription Rule: Please note this is a subscription. If you buy in your first month on or after the 10th, you cannot pause or cancel for the following month. Your subscription will then be valid for at least two months.
Unfortunately, it is not possible to order the Deutschland-Semesterticket through TicketPlus+.
The Semesterticket is a special offer organized directly by universities in cooperation with regional transport associations or student unions (Studierendenwerke).
Therefore, please contact your university or the responsible student union directly to find out how to receive your Deutschland-Semesterticket.
Yes, you need a smartphone for the Deutschlandticket from TicketPlus+. We offer the ticket exclusively as a digital mobile ticket.
Here are the details on other formats:
PDF / Paper Printout: These formats are not permitted. According to the nationwide tariff regulations, a Deutschlandticket as a PDF or paper printout is invalid (due to risk of forgery) and will not be accepted during inspections.
Chip Card: While the Deutschlandticket is available as a chip card from other providers (like regional transport authorities), we at TicketPlus+ are a fully digital company. This focus allows us to provide you with instant access to your ticket and unique benefits, like our flexible pause function, which a physical chip card cannot support.
You will receive your valid ticket from us directly in the TicketPlus+ App or you can save it to your Apple or Google Wallet.
Account & Profile
You can change your personal details (name or date of birth) on your ticket yourself, but please note that this change can only be made once and is irreversible.
You can make the change in two places:
In the TicketPlus+ App:
Open the app and go to the "Profile" tab.
Tap on "Edit Profile & Address".
Enter your correct name and/or date of birth and click "Save change".
On the Website (Web App):
Log in to your account on our website.
Go to the "My Account" section.
Click on "Update Profile"
Enter your correct name and/or date of birth and save the changes.
Important: Your old ticket will become invalid immediately after you save. The change will appear on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.
You can easily change your email address yourself in your account on our website.
Log in to your account here using your current email address.
Once logged in, go to the "My Account" section.
Click on "Change E-mail" and enter your new email address.
Click on "Verify Email".
We will immediately send a confirmation code to your new email address.
Enter this code in the confirmation field to complete the change.
Your email address is now officially changed. Please remember to use this new email address the next time you log in to our website or the TicketPlus+ app.
What if I made a typo in my original email?
If you made a typo when you first registered and therefore cannot log in to change your email, please send a short message using the contact form. Our team will correct it for you.
By default, our login process is password-free to make it simple and secure.
1. Standard Login (Password-Free):
On the login page (website or app), enter the email address associated with your account.
We will immediately send a one-time password (OTP) to that email address.
Open the email and enter the code to log in.
2. Optional: Setting a Password
After you log in, you have the option to set a permanent password in your "My Account" section.
If you have set a password, you can use either your email and password or the password-free email code to log in.
3. Alternative Logins:
You can also log in using Google Login or Apple Login.
Very Important: You must always use the exact same email address and login method that you used when you originally purchased your ticket.
For example, if you bought your ticket using your "max@gmail.com" address via Apple Login, you must also use Apple Login (with that same email) to access your account in the app. If you try to log in using the regular email method, our system may not find your ticket.
No, this is not possible. Due to the personalization of the Deutschland-Ticket, only one active subscription can be purchased and managed per account (and per email address).
Each ticket must be linked to a unique account and a unique email address.
If you need a second ticket for another person (e.g., a friend or family member), you must complete a separate purchase using their personal details and their own email address.
Yes, you can buy a ticket for another person. To make sure everything goes smoothly, please read these two important notes first:
1. The Deutschlandticket is a monthly subscription
- This means the €58 (after January 1st, 2026: €63) will be automatically charged each month to the payment method you use for the initial purchase.
- You can cancel the subscription by the 10th of any month for it to end on the last day of that same month. You can find more cancellation information here.
2. Only one subscription is possible per email address
- Every ticket needs its own unique email address.
- If you already have an account with us, please log out first before ordering a second ticket.
How to buy the ticket for someone else:
- Start the order: Simply click here to begin, select the starting month and enter the other person's email address.
- Pay: Complete the payment with your preferred payment method
- Personalize: Finalize the purchase by personalizing the ticket with name and birthdate.
You can delete your account directly in the "My Account" section on our website.
Important: Deletion is only possible if you do not have an active subscription. If your subscription is still active (even if paused), you must cancel it first.
Once you have no active subscription:
Log in to your account on our website.
Go to the "My Account" section.
Scroll down to the "Delete Account" button and follow the confirmation steps.
Your account and associated personal data will then be permanently deleted.
You can find both documents on our website at any time. Transparency is important to us.
Terms & Conditions (T&Cs): You can find our current T&Cs here: https://www.ticket-plus.app/en/terms-of-service/
Privacy Policy: All information about how we handle your data is available here: https://www.ticket-plus.app/en/privacy/
App & Ticket Access
You can download our free TicketPlus+ app here:
Apple App Store: Download here
Google Play Store: Download here
With the TicketPlus+ app, you can:
Display and scan your Deutschland-Ticket
Manage your subscription
Flexibly pause your Deutschland-Ticket using the pause button
Redeem your free minutes for sharing services
You must log in to the app using the exact same email address and login method you used when you originally purchased your ticket.
Email Login:
Enter the email address associated with your purchase.
By default, we will send a one-time password (OTP) to your email.
If you have set a permanent password in your "Account details", you can also use that to log in.
Google / Apple Login:
If you used Google Login or Apple Login for your purchase, you must use the corresponding button in the app to log in.
Important: If you already have an account, please use the "Login" button to log in to the app.
This can have a few common reasons. Please check these four points, starting with the most common one.
1. You are logged in with the wrong account.
This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill your purchase with a different email (e.g., your Apple ID or Google account email) than the one you expected to use.
Solution: Please check your email inboxes for our order confirmation. The email address that received the confirmation is the only one linked to your ticket.
Log out of the app.
Log back in using the correct email address and the correct login method (e.g., if you bought with Google Login, you must log in with Google Login).
2. Your ticket is not valid yet (Timing).
The system activates the ticket for the upcoming month at a specific time.
Your ticket for the next month will only appear in the app on the 1st of that month at approximately 3 a.m.
This also applies to the very first ticket you purchased, if you bought it for a future month.
3. You purchased your ticket from a different provider.
Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport authority (e.g., BVG, MVG), or any other provider, it will not appear in our app.
Solution: Please use the app of the provider where you made the purchase to display your ticket.
4. A payment has failed.
If a payment for your subscription failed, no valid ticket could be issued for the month.
Solution: Please log in to your account on our website (not the app) and check the "My Ticket" section for any failed payments or outstanding orders. Once the payment is settled, your ticket will be activated.
You have two main digital options. Both methods work even if you are offline, as long as the ticket has been loaded at least once.
In the TicketPlus+ App (Works Offline):
Open the app and go to the "D-Ticket" home screen.
Important: You must tap on the ticket preview (the QR code symbol) first.
This will open the valid, scannable QR code in full-screen mode. This is the ticket required for the inspection.
Good to know: Once your ticket has been loaded in the app (e.g., at the start of the month), it is saved. You can then access it even if you are in an area with no internet.
In your Mobile Wallet:
As an alternative for quick access, you can add your ticket to your Apple Wallet or Google Wallet. This also works offline.
You have three easy ways to add your Deutschland-Ticket to your phone's wallet for quick, offline access:
Via the Ticket Email:
We send you an email every month (or after your first purchase) with your ticket confirmation.
In this email, you will find direct buttons to "Add to Apple Wallet" and "Add to Google Wallet".
Inside the TicketPlus+ App:
Open the TicketPlus+ app and go to "D-Ticket" tab.
You will find a button or option directly within the app to "Add to Wallet".
In your Web Account:
Log in to your account on our website.
Go to the "My Ticket" page where your ticket is displayed.
You will find the same buttons there to add the ticket to your Apple or Google Wallet.
Please note: When using Apple Wallet, it may not be possible to read the ticket reliably from an Apple Watch, as the watch's display area might be too small for some scanners. We recommend using your phone to display the ticket.
First, please make sure you have tapped the QR code symbol in the app to display the full-screen, valid ticket (as explained in "How do I show my ticket during an inspection?").
If the ticket still cannot be scanned, please be assured: Your ticket is genuine and 100% valid (it is UIC code protected).
If an inspector issues you an increased fare (EBE / fine) because their scanner failed, please contact us immediately (via our contact form).
We will check your ticket and provide you with a certificate of validity ("Gültigkeitsbescheinigung") which you can then submit to the transport company to have the fine canceled or reduced.
As a passenger, you are responsible for being able to show your valid, digital ticket at all times. This includes ensuring your phone is charged.
If your battery is dead, the inspector cannot verify your ticket. They will likely issue an increased fare (EBE / fine) because you are considered to be traveling without a valid ticket at that moment.
Please do not pay the full fine. Since you do have a valid subscription, this can be reduced to a small processing fee.
Here is what to do:
Contact us (TicketPlus+).
We will provide you with a certificate of validity ("Gültigkeitsbescheinigung") for the time of the inspection.
You can submit this certificate to the transport company that issued the fine. The fine will then be canceled, and you will only have to pay the processing fee (usually around €7.00).
Pro tip: We recommend carrying a small power bank on longer journeys to avoid this situation.
No. Your order confirmation or subscription receipt (which you receive by email) serves exclusively as proof of payment.
It is not a valid ticket and cannot be used during an inspection. The only valid forms of your ticket are:
The scannable QR code inside the TicketPlus+ app.
The ticket added to your Apple or Google Wallet.
No, unfortunately, this is not possible. We are an independent provider and provide the TicketPlus+ app to manage and display your ticket.
While the DB Navigator can display tickets from Deutsche Bahn and some of their partners, there is currently no technical connection or link between the TicketPlus+ system and the DB Navigator app.
Therefore, your TicketPlus+ ticket cannot be displayed in the DB Navigator or any other provider's app.
You can change the personal details (name or date of birth) on your ticket yourself, but please note that this change can only be made once and is irreversible.
You can make the change in two places:
In the TicketPlus+ App:
Open the app and go to the "Profile" tab.
Tap on "Edit Profile & Address".
Enter your correct name and/or date of birth and click "Save change".
On the Website (Web App):
Log in to your account on our website.
Go to the "My Account" section.
Click on "Update Profile"
Enter your correct name and/or date of birth and save the changes.
Important: Your old ticket will become invalid immediately after you save. The change will appear on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.
Yes, the app has an offline mode specifically for your ticket. To use it, you must load your valid ticket at least once while you have a stable internet connection (e.g., at the beginning of the month at home).
Once loaded, you can open the app and display your ticket (by tapping the QR code symbol) even if you are in an area with poor or no internet.
Important: All other app functions are not available offline. You will need an internet connection to manage your subscription, pause your ticket, edit your profile details, or redeem your mobility vouchers.
If the app is not behaving as expected (e.g., you can't pause, or details won't load), it's often an issue with the connection or the app version. Please try these steps first:
Check Your Internet Connection: Most app functions (like pausing or editing your profile) require a stable internet connection. Only displaying a loaded ticket works offline.
Update the App: Go to the Apple App Store or Google Play Store and check if there is an update for the TicketPlus+ app. Please install it.
Log Out and Back In: Sometimes, a fresh login fixes the issue. Log out of the app completely and log back in.
If the problem still persists after these three steps, please contact our support team. It is very helpful if you can send us a screenshot or a short screen recording of the problem.
Payment & Invoice
The Deutschland-Ticket is a monthly subscription. Since January 2026, the price is €63 per month.
With TicketPlus+, your ticket also includes added benefits, such as monthly credits for sharing services (e.g., e-bikes or scooters).
You can pay for your Deutschland-Ticket subscription using the following methods:
Credit Card (All major credit cards, e.g. VISA and MasterCard)
Apple Pay
Google Pay (temporarily unavailable)
PayPal
Please note: Payment by IBAN (direct debit) or bank transfer is not possible. To minimize the risk of payment defaults and ensure your ticket is issued instantly, we only process payments through our secure, automated platform. Please do not transfer money manually to our bank account under any circumstances!
This depends on whether it is your first purchase or a recurring subscription payment.
Recurring Subscription: For an active subscription, we will try to debit the price for the upcoming month on the 26th of the current month. (Example: The payment for your March ticket will be processed om February 26th).
New Purchase (Next Month): If you buy a new ticket in advance for an upcoming month, we charge the amount immediately at the time of purchase. We do this to secure the ticket and minimize the risk of non-payment.
New Purchase (Current Month): If you buy a ticket for the current month (e.g., on the 20th), the full amount is due immediately. Please note that there is no pro-rata calculation—you always pay the full monthly price, regardless of the purchase date.
You can update your payment method (e.g., add a new credit card) directly in your account on our website or in the app.
Log in to your account.
Go to the "Payment Methods" section.
Add your new credit card or PayPal as a new payment method.
If you wish, you can delete the old payment method to ensure the new card is set as the default for future subscription payments.
First, check the cause. The most common reasons are insufficient funds or a missing security confirmation in your banking app.
Note on security: Most banks require you to approve online payments immediately via Fingerprint, FaceID, or TAN in your banking app. Please have your app ready!
How to fix it:
If this was your first purchase: Don't worry, no order has been created yet. Simply try the purchase process again and make sure to confirm the payment in your banking app immediately.
If your monthly renewal failed: We have sent you an email with a payment link – simply click it to pay. Alternatively, log in to your account, go to "Orders and Invoices", and click "Pay now" next to the open order. Once paid, your ticket is valid again immediately ✅.
If you see a debit on your account but don't have an active subscription, please check the following first: Could a family member (e.g., partner or child) have purchased a ticket using your card details?
If this is not the case, it could be a sign of identity theft. Please contact us immediately via the contact form. Ideally, attach a screenshot of the transaction from your banking app. We will investigate the matter right away and take the necessary steps to help you.
You can find your monthly invoices in your account, but you can also have them sent to you automatically.
1. Manual Download:
Log in and go to "Orders and Invoices".
Click on the order for the respective month.
Click on "Options" and then "Download invoice".
Note: The invoice is only generated after your ticket has been successfully issued.
2. Automatic Email Delivery: You can activate the option to receive every invoice automatically via email in your Settings. Tip: Please check your billing address before activating this!
Important Address Requirements: Please enter your full billing address in your profile before the first invoice is generated (it cannot be changed retroactively).
Attention: Each line of your address (First/Last Name, Company, Street/No., Zip/City) must not exceed 35 characters.
We do not carry out any credit checks with SchuFa or similar credit bureaus.
However, our payment provider performs a standard background check on your payment method (e.g., to verify the validity and funds of your credit card). Please note that your ticket will only be issued once we have successfully charged the card.
Subscription Management
The general minimum term is one month.
Can I use it for just a single month?
Yes, but timing is key! Since this is an automatically renewing subscription, you must stop the renewal in time.
⚠️ Important Restriction for New Customers: If you purchase your first ticket after the 10th of the month (e.g., on the 15th), you have technically already missed the cancellation deadline for the upcoming month.
Consequence: You cannot cancel or pause the ticket for the immediately following month.
Result: You will have (and pay for) the ticket for the remainder of the current month AND the complete following month.
If you buy before the 10th, you can simply pause or cancel in time to restrict the usage to just that one month.
No, unfortunately, that is not possible.
The Reason: Unlike buying clothes or electronics online, the statutory right of withdrawal does not apply to contracts for the transport of passengers (according to Section 312 (8) BGB). Since the ticket is digital and valid immediately upon issuance, it cannot be "returned."
What you can do: Even if you cannot cancel the current ticket retroactively, you can pause or cancel your subscription for the upcoming month (taking into account the applicable deadlines).
Pausing is the flexible alternative to cancelling.
The Deadline: You can pause your subscription for the upcoming month until 24 hours before the end of the current month.
How to do it:
In the App: Simply go to the D-Ticket start page and click the "Pause" button.
On the Web: Go to "My Ticket" and select "Pause Subscription".
⚠️ Important Exception (First Month): If you bought your first ticket after the 10th of the month, you generally cannot pause for the immediately following month due to german tariff regulations.
If you want to leave us completely, you can cancel your subscription at any time.
The Strict Deadline (Tariff Regulations): To cancel for the upcoming month, you must submit the cancellation by the 10th of the current month.
Example: If you want to stop paying in November, you must cancel by October 10th.
If you are late: If you cancel on the 11th, the subscription will continue for one more month before ending.
How to cancel:
In the App: Go to the "Profile" tab and select "My Subscription".
On the Web: Click on "My Ticket". Then simply select "Cancel Subscription".
Can I subscribe again later? Yes, of course! However, you will have to re-enter all your details when you return.
Tip: If you just need a break, use the Pause function instead – it keeps your data ready for a quick return!
This happens if you purchased your first ticket after the 10th of the month (e.g., on the 15th).
The Reason (Tariff Regulations)
The official cancellation/pause deadline for the upcoming month is always the 10th of the current month. If you buy after this date, you have technically already missed the deadline for the next month at the very moment of your purchase.
The Consequence
Due to these fixed tariff regulations, your subscription is mandatory for the upcoming month as well. You cannot pause or cancel until the month after the next one.
Your Plus+
"My Plus+" is the exclusive benefit world from TicketPlus+. Here, you'll find special discounts and vouchers from our partners in Mobility, Lifestyle, and Shopping.
We offer two different types of benefits:
1. Exclusive Vouchers (Your Mobility Benefits) These are your monthly "thank you" vouchers that require an active Deutschlandticket subscription.
Partners: Lime, Miles, Dott, Bolt, and more.
Rule: You can choose and redeem one of these mobility vouchers per month.
2. Instant Vouchers (Lifestyle & Shopping) These are additional partner deals that are available to you at any time—even if your subscription is currently paused or you don't have an active subscription.
Partners: Zalando, DEER (e-carsharing), Headway, 1000 Satellites, SIRPLUS, and more.
Rule: You can redeem as many of these vouchers per month as you like.
We are constantly working on adding new exciting partners for you!
You can redeem all your benefits directly in the TicketPlus+ app under the "My Plus+" tab. The process and rules differ depending on the voucher type:
1. Redeeming "Exclusive Vouchers" (Mobility): These benefits (e.g., Lime, Miles, Bolt) are tied to your active Deutschlandticket subscription.
Rule: You can select one of these vouchers per calendar month.
Steps:
Go to the "Mobility+" tab and choose your preferred partner in the "Exclusive Vouchers" section.
Confirm your selection for this month (this choice is final).
Copy the displayed code.
Paste the code into the respective mobility partner's app.
2. Redeeming "Instant Vouchers" (Lifestyle & Shopping): These benefits (e.g., Zalando, DEER, SIRPLUS) are always available to you, even if your subscription is paused.
Rule: You can use as many of these vouchers as you like, any time.
Steps:
Go to the "Mobility+" tab and select a partner in the "Instant Vouchers" section.
Copy the code or follow the direct link to the partner's website.
Redeem the code during checkout on the partner's website.
1. What is the bonus?
The bonus is a €20 mobility credit for rides with our sharing partners (e.g., Dott, Bolt, or Lime). Please note: A cash payout or a deduction from the ticket price is not possible.
2. How to qualify for the bonus
To be eligible, please make sure you have completed these two steps:
Subscribe to our newsletter: You are signed up for our newsletter with your email address and have confirmed your registration.
Buy the Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.
3. How to redeem your bonus in the app
Once your ticket is active for the first time, please follow these instructions:
Download the TicketPlus+ App: If you haven't already, get the free TicketPlus+ App from the Apple App Store or Google Play Store.
Log in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is crucial so we can link your account to your bonus.
Find the bonus button (in the first month): As soon as your ticket becomes valid for the first time (e.g., on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
Get bonus & copy codes: Click the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes that are displayed.
Redeem code with the partner: Open the respective provider's app and paste the copied code into their voucher section to redeem it.
If you need help redeeming, here are instructions from the providers:
One last tip: You can view all your active vouchers at any time in the app. Just go to the My Plus+ tab and tap on My Vouchers.
No problem! We save all your retrieved voucher codes for the current month in one central place.
On the "My Plus+" tab, you will find a button in the bottom right corner labeled "My Vouchers".
When you click it, you'll see a list of all the codes you've already retrieved this month (both "Exclusive" and "Instant"), and you can copy them again from there.
For our "Exclusive Vouchers" with mobility partners (e.g., Lime, Miles, Bolt), free unlocks and free minutes are typically bundled into one single voucher code.
When you redeem the code in the partner's app, a package containing both is credited to your account there. It is not possible to split the free minutes and the unlocks between different providers.
You cannot see the status of your redeemed benefits (e.g., remaining free minutes with Lime, store credit with Zalando or SIRPLUS) within the TicketPlus+ app.
We provide you with the voucher code, but the credit is managed directly by the partner.
To check your remaining balance, please open the respective partner's app (e.g., Lime, DEER) or check your customer account on the partner's website (e.g., Zalando, SIRPLUS).
Don't worry, this usually has a simple explanation. Please check two things:
Is it an authorization hold? Especially with mobility partners (e.g., Lime, DEER), this is often just a temporary security hold (authorization). The provider reserves a small amount to verify your payment method before applying the voucher credit. This hold is usually canceled automatically after a few days.
Check the final invoice: Please always check the final invoice or statement from the partner (not just the authorization hold in your banking app). The voucher should be correctly applied there.
If the discount is actually missing from your final bill, please contact the partner's support team directly (e.g., Zalando, Lime), as they are responsible for all billing.
In all cases related directly to the partner's service or product, please contact the respective partner's customer support.
We at TicketPlus+ provide you with the voucher code for "Your Plus+", but the partner is always responsible for providing the actual service.
This applies, for example, to:
Problems with an e-scooter or car-sharing vehicle (e.g., Lime, DEER)
Questions about your order (e.g., Zalando, SIRPLUS)
Technical issues with the partner's app (e.g., Headway)
Only the partner can provide direct assistance with these issues.
